How can we help you?

1. Shipping times
2. Shipping prices
3. Method of payment
4. Replacement and returns
1. Shipping times
Shipping time from the time of order.
• Italy: From 1 to 3 working days.
• Worldwide: 2 to 5 working days.
For our shipments we use the DHL Courier services.
Once delivered the goods to the Courier DHL, it undertakes to send at the customer an SMS with the shipment data.
For this reason, when ordering it is useful to enter a mobile number.
2. Shipping prices
Destination Italy:
Express DHL Shipping:
Free for orders over € 55.00
• EUR 6.90 for orders less than € 55.00
Destination Europe:
• Express Shipping From: € 16.00
Destination United States and Canada:
• Express Shipping From: € 19.00
Destination Rest of World:
• Express Shipping From: € 29.00
View all countries fees
3. Method of payment
A. Credit Card and / or PayPal
RECREATE SHOP is an e-commerce system that uses the PayPal ™ secure transaction system.
PayPal ™ is the secure, free and easy-to-use online payment system. It allows you to send payments to anyone with an email address.
If you have a PayPal ™ account you can make purchases securely, as you do not need to enter the financial information for each purchase, or share personal data with the seller.
You can pay by credit card or prepaid even without a PayPal ™ account.
To pay via PayPal ™, you can enter your credit card details at the moment of completing the payment process.
Credit Cards accepted are:
• Visa
• Mastercard
• PayPal prepaid card
• Postepay
• American Express
B. Payment on delivery COD (only For Italy)  
This Payment method have a rate of Euro 5.00 to be added to the total order and shipping.
The Cash On Delivery is the payment method to pay directly at the delivery of the ordered products.
It is possible to order cash on delivery for shipments within the Italian territory. This is a € 5 version for all orders placed in Italy.
Upon delivery, the customer will pay the order total directly to the Courier in cash. For all cash on delivery payments, it is advisable to fill in the amount.
C. Pick up (only For Rome)  
4. Replacement and returns
You can replace a purchased product. The replacement request must be sent within 14 days from the date of sending the order to the address
Always indicate the Order Number in the subject line of the email.
Pursuant to and for the purposes of Legislative Decree no. n. 206/05, given the purchase made at a distance then off the premises, you can exercise the right of withdrawal within 10 working days of receipt of goods.
5. Data security
The security of PayPal ™ servers is constantly monitored to prevent any unauthorized disclosure or use of credit card numbers and to protect the confidentiality of your personal information.
PayPal ™ uses the SSL industry standard, the highest level of security currently available for apps. websecured. SSL relies on two public and private encryption technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.
Service center
Indicate the order number in the subject of the email
☎ +39 349 2563698
Mon - Fri from 9.00am to 5.30pm